800.263.3935
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    Help when you need it.
    If this is after the hours of 8:30am to 4:30pm (Monday - Friday) please call the after hours number below.

    • During business hours, 8:30am to 4:30pm, you should contact your agent or broker.  They sold you the policy and can help explain the coverages to you and provide advice on your claim situation.  For a list of our agents and brokers, click here.

    • To report a claim after hours, please contact one of HTM claims department representatives
    Carolynn Rylance                    Steve O'Connell
      905-376-2939                           905-376-5191
    • Additionally, you can call our after hours call center at 1-866-600-0784.  This is a service we have contracted for with Claimspro. Please inform them you are insured with HTM Insurance.

    On line instructions.

    • You can also use the on-line claims reporting form below:
    (Please note that our online service may take up to one business day to process and should only be used for situations not needing immediate attention - for example, your bike was stolen.)

    Report a Property Claim

    Please fill out the form.
    • First Name
      Last Name
    • To help confirm your policy, please provide your address.
    • Best number to reach you.
       
    • Alternate number if required.
       
    • If you have your policy number, please enter it here.
    • About your loss or accident.
    • Please indicate when the loss occurred.
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    • Tell us what happened and what was damaged. If you need immediate attention, call our office or after-hours phone service.
    • Do you have any special instructions for us to reach you? (best time, place, e-mail)
    •