Help when you need it.
If this is after the hours of 8:30am to 4:30pm (Monday - Friday) please call the after hours number below.

  • During business hours, 8:30am to 4:30pm, you should contact your agent or broker.  They sold you the policy and can help explain the coverages to you and provide advice on your claim situation.  For a list of our agents and brokers, click here.

  • To report a claim after hours, please contact one of HTM claims department representatives
Carolynn Rylance                    Steve O'Connell
  905-376-2939                           905-376-5191
  • Additionally, you can call our after hours call center at 1-866-600-0784.  This is a service we have contracted for with Claimspro. Please inform them you are insured with HTM Insurance.

On line instructions.

  • You can also use the on-line claims reporting form below:
(Please note that our online service may take up to one business day to process and should only be used for situations not needing immediate attention - for example, your bike was stolen.)

Report a Property Claim

Please fill out the form.
  • First Name
    Last Name
  • To help confirm your policy, please provide your address.
  • Best number to reach you.
  • Alternate number if required.
  • If you have your policy number, please enter it here.
  • About your loss or accident.
  • Please indicate when the loss occurred.
  • Tell us what happened and what was damaged. If you need immediate attention, call our office or after-hours phone service.
  • Do you have any special instructions for us to reach you? (best time, place, e-mail)