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Customer Service Review

We at HTM Insurance Company are constantly striving to improve our level of service to you, our policyholder. Currently, we are conducting a review of our Claims Settlement Services in order to better understand how we can meet your needs, and those of all our customers.

We would really appreciate it, if you could take a few moments to complete this survey. Your reply will be accepted in confidence and your name will be entered into a draw. Odds in winning depend on the number of submissions received.

Alec Harmer, CIP
President/CEO

Your Name
First Name
Last Name
Claim Number
Were you given sufficient instruction on how to complete any form which might have been provided?
COMMENT
If you wish to comment on why you were not satisfied, please use this space.
Where you satisfied with how the adjuster who handled your claim explained the policy coverage to you in respect of your loss*
COMMENT
If you wish to comment on why you were not satisfied, please use this space.
Were you satisfied with the regularity of contact by the Adjuster or other representative regarding the progress of your claim. *
If you were unsatisfied with the frequency of contact received during the term of your claim would you prefer?*
Were calls made to your adjuster or to our Company returned promptly?*
COMMENT
If you wish to comment on why you were not satisfied, please use this space.
Were you satisfied with the time that was required to settle your claim?*
COMMENT
If you wish to comment on why you were not satisfied, please use this space.
Was the explanation of the adjustment of your claim or the breakdown of any payment received satisfactory?*
COMMENT
If you wish to comment on why you were not satisfied, please use this space.
How would you rate our overall level of claims service?*
Comments
We thank you for your participation in our survey and would welcome any further comments or suggestions you may have regarding our claims services: