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    Claims

    Help when you need it.
    If this is after the hours of 8:30am to 4:30pm (Monday - Friday) please call the after hours number below.

    • During business hours, 8:30am to 4:30pm, you should contact your agent or broker.  They sold you the policy and can help explain the coverages to you and provide advice on your claim situation.  For a list of our agents and brokers, click here.

    • To report a claim after hours: 
    You can call our after hours call center at 1-866-600-0784.  This is a service we have contracted for with Claimspro. Please inform them you are insured with HTM Insurance.

    OR

    Please contact one of HTM claims department representative:

    Carolynn Rylance                    Steve O'Connell
      905-376-2939                           905-376-5191


    Online Instructions

    • You can also use the on-line claims reporting form below:
    (Please note that our online service may take up to one business day to process and should only be used for situations not needing immediate attention - for example, your bike was stolen.)

     

    Report a Property Claim Online         

    Frequently Asked Questions